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Citas por WhatsApp: tus clientes no se bajan nada
Deja de pedirles que se instalen una aplicación o reserven en una web. Llaman como siempre, les llega la cita por WhatsApp y, si quieren cambiarla, contestan al mensaje.
Actualizado el
7 días de prueba. Sin permanencia. Cancela cuando quieras.
Alhabla
Mensajes de Peluquería Sol
Hola, Lucía. Te recordamos tu cita en Peluquería Sol: mechas mañana, jueves, a las 17:30 con Marta.
ConfirmoCambiarCancelar¿Hay algo el viernes por la tarde?
El viernes Marta tiene hueco a las 16:30. ¿Te la paso a esa hora?
Sí, perfecto
Hecho: mechas el viernes a las 16:30 con Marta.
Lo que le llega a tu cliente
- Al colgar
- La confirmación: servicio, día, hora y con quién. En todos los planes.
- El día antes
- Un recordatorio con «Confirmo», «Cambiar» y «Cancelar». En Pro y Scale.
- Si se libera su hora
- Si estaba en lista de espera, un aviso para quedársela con un toque.
Con tus clientes manda Alhabla.
Cuando un cliente contesta para cambiar o cancelar su cita, la recepcionista lo resuelve en el momento, sin preguntarte: busca otra hora libre y la cambia en tu agenda. Es lo único que hace sin tu visto bueno. Lo que toca tu agenda por tu lado lo decides tú con tu asistente.
Lo que todavía no hace
Los mensajes salen del número de WhatsApp de Alhabla, con el nombre de tu negocio dentro, no de tu número.
Por chat atiende a quien ya ha pedido cita en tu negocio. A alguien que escribe por primera vez le contesta que llame, y al teléfono le atiende la recepcionista. Y nunca manda publicidad.
Preguntas frecuentes
¿Y si el cliente no quiere mensajes?
La recepcionista le pregunta antes si puede mandarle la confirmación a ese número. Si dice que no, la cita queda igual de reservada y no se envía nada.
¿Cuánto cuestan los mensajes?
Nada aparte. La confirmación va en todos los planes y el recordatorio en Pro y Scale. Lo que WhatsApp cobra a las empresas lo paga Alhabla.
¿Puedo escribir yo a un cliente desde ese chat?
No: ese chat es de la recepcionista. Para hablar tú con un cliente, tu WhatsApp de siempre; para cambiar tu agenda, tu asistente.
¿Es legal mandar recordatorios por WhatsApp?
Sí, mientras sean eso: avisos de una cita que el cliente ha pedido. Si llevaran publicidad serían comunicaciones comerciales y haría falta otro consentimiento.